Refund policy

Return & Refund Policy

North & Wonder | Personalized Children's Books

At North & Wonder, every story is created with care, imagination, and a little bit of magic. We want every personalized book to become a treasured keepsake, and we're committed to making things right if something goes wrong.

Personalized & Made-to-Order Products

Each personalized storybook is created specifically for your little one using the details provided at checkout.

Because our personalized products are made to order, we generally do not accept returns or exchanges for change of mind once production has begun, except where required by applicable consumer protection laws.

Cancellations & Order Changes

If you need to change or cancel your order, please contact us as soon as possible at support@northandwonder.com.

We will do our best to accommodate your request before production begins. However, because orders may enter production quickly, changes and cancellations cannot always be guaranteed.

If we are unable to cancel an order that has already entered production, our personalized-product return restrictions will generally apply, subject to your statutory rights.

Damaged, Defective or Incorrect Orders

Your storybook should arrive as magical as you imagined.

If your order arrives damaged, defective, or with a personalization or printing error caused by North & Wonder or our production partners, please contact us at support@northandwonder.com.

To help us resolve the issue, please include:

• Your order number

• A brief description of the problem

• Clear photographs showing the issue, where possible

We will review the issue and arrange an appropriate resolution, which may include a replacement or refund, in accordance with applicable consumer protection laws.

Personalization Details

Please carefully review all names, spelling, character selections, and other personalization details before completing your purchase.

North & Wonder cannot generally offer complimentary replacements for errors resulting solely from incorrect information submitted by the customer, unless required by applicable law.

If you notice a mistake after placing your order, contact us immediately. We will try to correct it before production begins.

Shipping Delays & Lost Packages

Delivery estimates are provided for guidance and may vary depending on production schedules, shipping destinations, and carrier conditions.

If your order is significantly delayed, lost in transit, or has not arrived, please contact us so we can investigate and provide an appropriate resolution.

Nothing in this policy limits any cancellation, refund, or other rights you may have under applicable consumer protection laws.

Refund Processing

When a refund is approved, it will generally be issued to the original payment method.

Processing times may vary depending on your payment provider or financial institution.

Contact Us

For questions or assistance with your order, please contact:

Email: support@northandwonder.com

Website: www.northandwonder.com

We're always happy to help make your story a wonderful one.