Shipping & Delivery Policy

North & Wonder

Last updated: October 28, 2026

At North & Wonder, every personalized storybook is created especially for your little one. From the first page to the final illustration, each book is thoughtfully prepared to become a treasured keepsake.

We want your order to arrive safely and beautifully, so please review the information below about production, shipping, and delivery.

1. Made-to-Order Production

Our personalized storybooks are made to order using the details you provide during customization.

Because each book is created individually, orders require production time before they are ready to ship.

Production time is separate from shipping time and may vary depending on the product, order volume, and production partner.

2. Shipping Destinations

North & Wonder aims to serve customers internationally.

Available shipping destinations depend on product availability, printing capabilities, and fulfillment arrangements.

We currently plan to serve customers in Canada and the United States, with additional international destinations becoming available as our fulfillment network expands.

Shipping availability for your destination will be confirmed during checkout.

3. Shipping Costs

Shipping charges are calculated based on factors such as the products ordered, delivery destination, and available shipping methods.

Applicable shipping charges will be displayed during checkout before you complete your purchase.

Any free shipping promotions, where offered, will be subject to the conditions stated at the time of purchase.

4. Estimated Delivery Times

Delivery estimates may vary based on your location, production requirements, shipping method, and carrier conditions.

Where available, estimated shipping or delivery information will be provided during checkout or in your order communications.

Delivery estimates are not guaranteed unless expressly identified as guaranteed.

Orders may experience delays due to high seasonal demand, carrier disruptions, customs processing, severe weather, or other circumstances beyond our reasonable control.

Your rights under applicable consumer protection laws remain unaffected.

5. Multiple Items and Separate Shipments

Some North & Wonder products, including personalized storybooks and co

mpanion colouring books, may be manufactured by different production partners.

If you purchase multiple products, your order may arrive in separate packages and at different times.

Where tracking is available, shipping notifications will be provided for individual shipments.

6. International Orders, Customs and Duties

For international orders, customs duties, import taxes, or other government-imposed charges may apply depending on your destination and the shipping arrangements.

Unless otherwise indicated at checkout, these charges may be the responsibility of the recipient.

Any applicable shipping charges and taxes collected by North & Wonder will be shown during checkout.

7. Shipping Addresses

Customers are responsible for providing accurate and complete shipping information.

Please review your delivery address carefully before submitting your order.

If you notice an error, contact us as soon as possible at support@northandwonder.com.

We will make reasonable efforts to correct shipping information before dispatch, but changes cannot always be guaranteed once an order has entered fulfillment or shipping.

8. Lost, Damaged or Delayed Packages

We want every North & Wonder delivery to be a wonderful experience.

If your order arrives damaged, appears lost, or is significantly delayed, please contact us at support@northandwonder.com.

Include your order number and a brief description of the issue. Photographs may be requested for damaged items.

We will investigate with our production or shipping partners and work toward an appropriate resolution, which may include replacement or refund.

Nothing in this policy limits any rights or remedies available under applicable consumer protection laws.

9. Order Tracking

When tracking information is available, it will be provided by email after your order has shipped.

Please allow time for the shipping carrier to update its tracking system.

Some delivery services or destinations may offer limited tracking.

10. Contact Us

If you have questions about shipping or your order, we're happy to help.

North & Wonder

Email: support@northandwonder.com

Website: www.northandwonder.com

Thank you for letting North & Wonder be part of your little one's story.